You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must contact us at:

Veana ToP UG (limited liability)
Marc Dörre
Brendelweg 248

27755 Delmenhorst

Fon: 04221-399472

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the model withdrawal form attached to each shipment, but this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment.

We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.

Financed transactions via Klarna

If you finance this contract by means of a loan and later revoke it, you will no longer be bound by the loan agreement, provided that both contracts form an economic unit. This is particularly likely if we are your lender at the same time or if your lender uses our cooperation to finance it. If the loan has already been received by us when the revocation takes effect or when the goods are returned, your lender will enter into our rights and obligations under the financed contract in relation to the legal consequences of the revocation or return in relation to the legal consequences of the revocation or return. The latter does not apply if the purpose of this contract is to acquire financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual obligation as far as possible, make use of your right of withdrawal and also revoke the loan agreement if you also have a right of withdrawal for this purpose.

No right of withdrawal for entrepreneurs

Above you will find the information on the requirements and consequences of the statutory right of withdrawal for shipping orders. This does not entail a contractual granting of rights that goes beyond the law. In particular, the right of withdrawal is available to non-commercial resellers.

The right of withdrawal does not exist for the following contracts:

  • Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
  • Contracts for the delivery of goods that can quickly spoil or whose expiry date would be exceeded.
  • Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal is removed after delivery.

End of the revocation instruction

Withdrawal form

If you wish to cancel the contract, please fill out this form and send it back to us.


Veana ToP UG (limited liability)

Brendelweg 248

27755 Delmenhorst

Phone: 04221-399472


I/we hereby revoke the contract concluded by me/us for the purchase of the following goods, as listed and/or, if applicable, marked separately.

Ordered on:

received on:

Name of consumer(s):

Address of the consumer(s):


Signature of the consumer(s)

Date: __.__.20__